Support for DSP Products
First time using "Drag-and-Drop" technology?
Need help with a new system design?
Are you an expert DSP designer, but have questions about our products?
Well, we're ready to help! To better serve your needs we have a dedicated DSP engineering team in Seattle, Washington ready to help.
To contact our technical support:
Please send an email to support@penton-usa.com with the subject: DSP Design request. Please include as much information as possible about what you would like us to design – your Input / Output structure, the power amplification you will need, remote control requirements, etc. Also include any drawings or specifications that might be relevant – PDF format, AutoCAD – whatever you have. Penton Audio will then design your system for you – there is a nominal fee for this service of $85 per hour, with a 2-hour minimum. This does not include commissioning of the system on-site. This service is available as well for a very reasonable cost (fees plus expenses) – please email to discuss your particular needs.
We love to write specifications around our products! If you are an engineer, consultant, or a specifying dealer and you need a spec written for any of our products, we have many years experience doing this. Please email support@penton-usa.com and let us know what you need.
Need help with a new system design?
Are you an expert DSP designer, but have questions about our products?
Well, we're ready to help! To better serve your needs we have a dedicated DSP engineering team in Seattle, Washington ready to help.
To contact our technical support:
- Send an email to: support@penton-usa.com – this is the best way to reach us if not an emergency
- If email is not available or your need is truly urgent, call our DSP hotline at 401-727-1600 (M-F, 8AM to 5PM) and we’ll help you out.
Please send an email to support@penton-usa.com with the subject: DSP Design request. Please include as much information as possible about what you would like us to design – your Input / Output structure, the power amplification you will need, remote control requirements, etc. Also include any drawings or specifications that might be relevant – PDF format, AutoCAD – whatever you have. Penton Audio will then design your system for you – there is a nominal fee for this service of $85 per hour, with a 2-hour minimum. This does not include commissioning of the system on-site. This service is available as well for a very reasonable cost (fees plus expenses) – please email to discuss your particular needs.
We love to write specifications around our products! If you are an engineer, consultant, or a specifying dealer and you need a spec written for any of our products, we have many years experience doing this. Please email support@penton-usa.com and let us know what you need.
