The PAX ProAV Group
  • InfoComm 2023
  • June 14th - 16th
  • Orlando, Florida
  • Visit Penton - Booth 2542
Phone: 1-888-883-8383 | Remote Support

Product Support

Get Product Support for Our Entire Line of Products

Support for Speakers and Amplifiers

We here at Penton have listened to our customers since 1985 and designed speakers, amplifiers, and dsp products with a new, fresh, perspective. We are here and want to hear from you. Our technical staff stands ready to help you answer any questions you may have regarding our gear, its applications, and any other audio related questions that may come up. Pick up the phone and give us a call!

Phone: 888-883-8383

Support for DSP Products

On-Site Commissioning, Testing, Survey, Training Services Available

Penton's Projects group can offer on-site system commissioning services to ensure that your system is installed, programmed, and tested to factory standards. Penton also offers on-site testing, surveying, and end-user training for any of our audio DSP and control systems. Please contact your local Penton sales manager or regional rep for details and pricing.

First time using "Drag-and-Drop" technology?
Need help with a new system design?
Are you an expert DSP designer, but have questions about our products?

Well, we're ready to help! To better serve your needs we have a dedicated DSP engineering team ready to help.

To contact our technical support:
  • Send an email to: – this is the best way to reach us if not an emergency
  • If email is not available or your need is truly urgent, call our DSP hotline at 401-727-1600 (M-F, 8AM to 5PM) and we’ll help you out.
For custom design work (where we do the work for you):

Please send an email to with the subject: DSP Design request. Please include as much information as possible about what you would like us to design – your Input / Output structure, the power amplification you will need, remote control requirements, etc. Also include any drawings or specifications that might be relevant – PDF format, AutoCAD – whatever you have. Penton Audio will then design your system for you – there is a nominal fee for this service of $85 per hour, with a 2-hour minimum. This does not include commissioning of the system on-site. This service is available as well for a very reasonable cost (fees plus expenses) – please email to discuss your particular needs.

We love to write specifications around our products! If you are an engineer, consultant, or a specifying dealer and you need a spec written for any of our products, we have many years experience doing this. Please email and let us know what you need.